Shipping Policy

Last updated: June 20, 2025

Delivery Timeframe

We deliver within 5 to 14 days from when your order is confirmed.

Shipping Areas

We ship to US addresses only - including all 50 states, Washington DC, and US territories.

Processing Time

  • Orders are processed within 1-2 business days
  • Processing may take longer during holidays or sales
  • You'll get a tracking number once your order ships

Shipping Costs

  • Shipping costs are calculated at checkout based on your US location
  • Free shipping may be available on orders over a certain amount
  • Expedited shipping options available for faster delivery within the US

Order Tracking

  • Track your order using the tracking number we email you
  • Check order status anytime in your account
  • Contact us if tracking shows any issues

Delivery

  • Packages are delivered to the US address you provide
  • Someone should be available to receive the package
  • We're not responsible for packages left unattended
  • Check your package immediately upon delivery

Shipping Address

  • Must be a valid US address
  • Double-check your shipping address before placing an order
  • We can't change the address once an order ships
  • Wrong addresses may result in delays or returned packages

APO/FPO Addresses

We can ship to military APO/FPO addresses within our standard delivery timeframe.

Delayed or Lost Packages

If your package is delayed or lost:

  1. Check the tracking information first
  2. Contact the shipping carrier (USPS, UPS, FedEx)
  3. Email us at help@zyniva.shop if you need help

We'll work with you to resolve any shipping issues.

Damaged Packages

If your package arrives damaged:

  • Don't refuse the delivery
  • Take photos of the damage
  • Contact us immediately at help@zyniva.shop
  • We'll arrange a replacement or refund

Holiday Shipping

During busy seasons:

  • Order early for guaranteed delivery
  • Processing times may be longer
  • Check our website for holiday cutoff dates

Address Changes

  • Contact us immediately if you need to change your shipping address
  • Changes are only possible before the order ships
  • We cannot redirect packages already in transit

Questions?

Questions about shipping? Email us at help@zyniva.shop

Note: We only ship within the United States. Delivery times are estimates and may vary due to weather, holidays, or other factors beyond our control.